frequently asked questions

Hopefully we have answered your questions below, if not, please get in touch

General FAQ

What exactly happens after ordering?

You will able to download tracks instantly after paying. Plus, links are sent directly to your email to download at a later time if you choose. You have 28 days to download your music.

In addition, a free account is automatically created for you. You can log into your account at any time to access your tracks or see a record of purchase.

If you do experience any problems downloading your music, please contact us and we will sort it out ASAP.

What music format is sent to me?

After you purchase a track you will have the option to download .WAV files and .MP3 files.

It is recommend that you use the broadcast quality .WAV file for television, radio and any such production where it allows. Many customers will need high quality MP3 files for web based projects such as website background music or similar.

Both format types .WAV & .MP3 options are included with your purchase so you have the flexibility to choose either format.

Will you share my email with anyone?

No. We 100% respect your privacy and are GDRP compliant.

Find out more...
Still have a question? Email it to us at info@louisebyrnemusic.com and we will get back to you as soon as possible.

Licence FAQ

Can I re-record or sample your music in my own musical works?

No. The Licence Agreement does not cover re-recording or sampling in your own musical work.

Find out more

Can I re-record your music and make my own song from it?

No – copyright is always retained by Louise Byrne Music. You cannot re-record or reproduce the music in new music works.

Find out more

Can I add lyrics to your music and make a new song?

No – copyright is always retained by Louise Byrne Music. You cannot use the music to create new music works.

Find out more

How many times can I use the track I purchased?

You (the Licence Holder) can use the track in multiple productions or creative works.

Read more here

Do I have to give you a music credit?

Yes. Please display credits as “Music by: www.louisebyrnemusic.com” or “Louise Byrne Music”

I appreciate it is not always possible to show credits but please give credits wherever possible.

Can I edit, extend or shorten the music?

Yes. You can modify the song tempo & length to synchronize to your production as needed.

Find out more...
Still have a question? Email it to us at info@louisebyrnemusic.com and we will get back to you as soon as possible.

Payment FAQ

How secure is shopping in the Online Shop?

All payments are handled, securely, by Paypal, so are 100% secure. You do not need a Paypal account – you can use most credit/debit cards.

Find out more...
Still have a question? Email it to us at info@louisebyrnemusic.com and we will get back to you as soon as possible.

YouTube & Content ID

I have been sent a copyright claim on Youtube or Facebook – what do I do?

Youtube and Facebook use a recognition software that scans music in videos and checks the copyright ownership. If it believes that you are using music illegally, they will send you a copyright notice.

Our tracks are not registered in any Content ID system. If you have had a copyright notice one of two things has happened:

1 – It is a “false positive” or in other words, their software got it wrong. 

2 – Someone is trying to steal our music by illegally registering it and making a false claim

This is what you should do:

Step 1:

Contest the claim and do not remove your video. If you purchased our music you are allowed to use it in your video productions.

Step 2:

When asked for a reason from YouTube check: “I have a license or written permission from the proper rights holder to use this material”

Step 3:

When you buy a track from us you are sent a full licence agreement in PDF format. Attach this to your claim and put our website link in your reply. You are also sent a receipt of purchase from us. You can also attached this and send to YouTube for full evidence of purchase. This will show YouTube that you have legally obtained your music from us.

Step 4:

Finally, please contact us and tell us. This will allow us to investigate to ensure no-one is stealing our music or using it illegally and causing problems for our customers. We too will follow up with YouTube or Facebook and do everything we can to help to prevent any streaming issues or hold up. 

Remember, our music is YouTube safe and you have full permission to use our music on YouTube.

Find out more...
Still have a question? Email it to us at info@louisebyrnemusic.com and we will get back to you as soon as possible.